FAQ
Frequently Asked Questions
Welcome, adventurers!
We are here to answer your most important questions about our motorcycle adventures, such as the Transpyrenees, the Kyrgyzstan trip, or the legendary Pamir Highway.
If you don’t find what you’re looking for,please feel free to contact us directly.
About the motorcycle tours
What is the difficulty level of Eleven Riders' motorcycle tours?
Our tours are designed to be an adventure. Most routes cover mixed roads (asphalt and off-road trails) in varying conditions. While you don’t need to be an expert off-road rider, we highly recommend having a minimum of previous touring experience on both paved and unpaved surfaces to comfortably enjoy the journey.
Can I bring a passenger?
Since these are mixed-nature tours (off-road and asphalt), bringing a passenger (pillion) is not recommended. However, on some tours, it is possible or there is an option for the passenger to travel in a 4×4 support vehicle. Please contact us to evaluate your specific case.
What is included in the tour price?
Generally, the price includes accommodation, breakfast and/or some meals and dinners, detailed routes and tracks, the accompanying guide, support vehicles, and motorcycle rental (if specified). Flights, fuel, certain meals, travel insurance, and personal expenses are usually not included. You should always check the “What’s Included” section of each specific tour for confirmation.
What type of motorcycles are offered on your tours?
The motorcycles offered are rental bikes sourced from verified partners that we have personally tested. The specific models depend on the region, but they are generally Adventure-style (Trail) motorcycles from reputable manufacturers like BMW, CFMoto, Honda, Yamaha, etc. These bikes are ideal and perfectly suited for adventure touring of this nature.
What is the group size for your tours?
As our name suggests, we aim for the groups to be around eleven riders! We keep groups relatively small to ensure a better and more enjoyable experience for everyone.
What language(s) do the guides speak?
Our guides speak English and our main communication language will be English. Also, our guides speak Spanish, Catalan, and Russian natively.
What type of support vehicle and assistance is provided during the journey?
Based on the specific tour, we offer mechanical support vehicles on some routes and a luggage support vehicle on all tours.
Do I need a special motorcycle license (e.g., International Driving Permit) for the international tours?
Yes, an International Motorcycle Driving Permit is required.
Can I customize or extend my stay before or after the tour dates?
Yes, absolutely! We would be delighted to advise you if you wish to learn more about the destinations where we run our tours.
Do you accommodate specific dietary restrictions (e.g., vegetarian, gluten-free)?
Yes, of course. While we make every effort to accommodate these requirements and have our local contacts cook accordingly, please note that in some regions of the world, satisfying all specific dietary needs can be challenging.
About the signup process
How far in advance do I need to book a tour?
The sooner, the better! We have a limited number of spots, and they may run out, in which case you would be placed on a waiting list.
What happens after I submit my booking form?
Upon submitting the form, you will receive an email with instructions for paying the deposit to secure your place. As the travel dates approach, we will send participants detailed information via email to prepare the route and get everything ready. You will be informed when the departure is confirmed, and from that moment on, you may book your flights and pay the remaining balance.
What is the required deposit to secure my spot, and when is the remaining balance due?
To confirm attendance, you are required to complete the registration form and make a deposit payment to reserve your spot. The amount will be sent to you by email once your registration is submitted. The schedule for the remaining balance payment will be communicated via email as the tour date approaches.
What payment methods do you accept for the deposit and final payment?
Payment is generally made via bank transfer.
Is my deposit refundable if I need to cancel my booking?
The booking conditions are specified in the registration form and are unique to each tour. Generally, deposits are non-refundable after a specific date. However, there is the possibility of purchasing cancellation insurance to cover cancellation costs.
About the MOTORBIKES
What documentation or license is required for motorcycle rental?
You are required to present your International Motorcycle Driving Permit and your passport.
What is the maximum mileage or usage limit for the rental bikes?
For our specific tours, this limit does not apply because the route mileage is pre-agreed upon with the rental company.
Is insurance included with the rental bike, and what does it cover?
Generally, rentals require a cash deposit ranging from $500 to $800, which serves as the limit of liability. This money will be refunded upon returning the motorcycle, after deducting any possible damages, which will be assessed on the spot by the rental company.
What happens if the rental bike breaks down during the tour?
The rental company we partner with provides a solution in these cases. They will either repair the motorcycle or replace it. The motorcycles are always thoroughly inspected before the tours.
Can I bring my own luggage on the rental bike, or must I use the support vehicle?
We recommend carrying a small backpack with useful items for the day’s stage on the bike, and placing your main luggage in the support vehicle.